FAQs

How much is P&P?
Orders over £50.00 qualify for free delivery, please select this option during checkout. For orders under £50.00 P&P is £3.95, we use Royal Mail signed for. Inkless wipe kits bought separately P&P is £1.50, kits sent for jewellery pieces and gifts are sent out at no extra charge.

How long does it take?
Print kits are sent out within 1-2 working days and sent first class. Once prints/artwork is received we will start work on your order which will be sent to you usually within 1-2 weeks, this may increase to 3 weeks during busier times. If you need your order by a specific date please let us know and we will do our best to accommodate where we can.

What s the difference between fine silver and sterling silver?
Fine silver is 99.9% pure silver where as sterling silver is a minimum of 92.5% silver with 7.5% copper.

I’m not local, can I still have keepsake jewellery made?
Of course! We send out print taking kits through the post and are very easy to use so you can take the prints in the comfort of your own home at a time that suits you and your child or pet. For artwork jewellery we would ask you to send us a copy (we do not ask for the original unless that is the only option for you).

How do I return the prints or artwork to you?
The quickest way to return is by email by scanning the prints or taking a clear flat-lay photo in a well lit area. They can be posted back to us if needed but please note this will add extra processing time on your order.

I already have prints, can you use those?
Usually yes but this will depend on how they were taken, prints using paint tend to be smudged and not have as much detail to them. Please feel free to send them to us to look at before you order if you are unsure, email – hello@silverelephantstudio.co.uk

How do I get a good print?
Try to do it when your child and you are both relaxed. For small babies try when they are asleep or feeding, for toddlers after eating and still in their highchairs are get good results – just make sure their hands are clean first! For babies, smaller children and pets it tends to be easier to bring the paper to the hand etc than the other way around. Using a tray or hardbacked book with the corners taped down works really well. For older children, explain to them what they need to do first and look at the kit together to get them involved in the process. The kits include step by step instructions or check out the video guide.

My prints are smudged or messy, is that ok?
As long as they are not completely smudged we can work with them, we can edit most smudges out so they don’t appear in the final result.  Don’t worry if you have got your own prints on the paper either. If you are not sure whether they are usable send over a copy are we can see if they are salvageable 9 times out of 10 they are! As a last result we will send you out another kit.

Can you make more than one piece with out prints?
Yes we can use it for as many pieces as you require!

How do I use my Gift Certificate?
Browse the online shop to decide what you would like to spend the voucher on, once decided add to your basket and proceed to checkout. On the checkout page add the unique voucher number on your gift certificate in the ‘Coupon Code’ field and apply coupon, this will apply the value of the gift certificate off your order.